Making a purchase is simple! Once you’ve chosen an item, add it to your basket and proceed to checkout. If you qualify for Medical VAT Exemption, you’ll find the necessary form after entering your address on the checkout screen.
Payment is taken at the time of your order. We do not store any card details. Storing card details would require processing payment at the time of dispatch, which could pose a security risk.
Important: Discount codes cannot be applied to orders that have already been placed.
We source all orders directly from our suppliers and do not hold stock. This allows us to offer lower prices. Orders are placed weekly, but if your order is urgent, please inform us as soon as possible.
Once we receive your order, it undergoes a quality check. The outside of the package contains no indication of its contents, ensuring discretion. The sender will be listed under a different name for your your privacy. After the package has passed its quality check, we aim to dispatch it the next working day.
All products are subject to availability. If an item is on backorder, we will contact you with an estimated delivery date. If you prefer a replacement or refund, please let us know. You will receive updates throughout the process, and you can check your order status in your online account.
All orders are sent tracked via Royal Mail.
Please ensure your delivery details are accurate. Undelivered orders that are returned to us will incur additional costs.
You may return your order (or individual items) within 14 days of delivery. This excludes made-to-order pieces. To do so, please contact us at info@embrace-wigs.co.uk within 48 hours of receiving your wig. Kindly refrain from brushing the wig or removing the tags if you intend to return it.
Refunds will be issued minus the delivery cost and will incur a £10 restocking fee. You are responsible for the return shipping costs.
We do not offer exchanges; we recommend confirming the colour and style of the product before purchasing.
Due to different lighting conditions during photography and display settings on various devices, the colour of our wigs may appear slightly different in person.
Please ensure the package is insured when returning items, as you will need to reclaim the insurance value should the parcel become lost. We cannot accept liability for financial loss associated with a lost return parcel.
Note: Clearance items can only be returned for store credit.
Please note that all made-to-order or custom-made items are non-refundable and non-returnable, as they are tailored to your specific requirements. This includes Embrace Essentials, Embrace Toppers and Embrace Luxe.
Please note colour variations may occur. When ordering human hair, please note that each strand absorbs dye differently. This means that even when using the same colour formula, slight variations in shade, tone, or depth may occur between wigs. These differences are a natural characteristic of human hair and should not be considered a fault. No two wigs will have identical colour placement or tone.
Ready to Ship wigs and toppers may be returned, but there will be a 10% restocking fee deducted from the refund. Refunds are not available if the lace has been cut. Please contact our customer service team within 48 hours of receiving your order and return within 14 days of delivery.
All products are thoroughly inspected before dispatch. However, if you receive a faulty item, please contact info@embrace-wigs.co.uk within 48 hours of receipt.
You have the right to cancel your order up to 14 days from the delivery date. To cancel, email us at info@embrace-wigs.co.uk.
Refunds will be processed to your original payment method.
For any queries or assistance, please email us at info@embrace-wigs.co.uk.
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